Shipping & Returns

By accessing, browsing or purchasing from kitepower.com.au you signify your acceptance of the following (and reasonable) shipping & returns policy:

• In most cases, goods are delivered to you by Australia Post. Items valued at over $100 are sent by Registered Post or Courier - which will require a signature on delivery (so someone needs to be at the shipping address to sign during normal business hours).

• We offer free shipping on orders valued over $200 (a signature is required). Items longer than 1m or heavier than 10kg may need to be sent via a Courier, and cannot be sent to a PO Box. We will contact you if this is the case, and you will need to provide a daytime address where someone can sign for the goods upon delivery.

• If you return an item that was shipped for free and because you changed you mind, we will deduct a reasonable shipping fee from the refund for the item you returned.

*Free Shipping excludes certain large items, like surfboards wing/sup foil boards and large bulky items like travel bags. 

Shipping to Remote locations:

If you purchase a bulky item* and are located in a remote location we will most likely contact you via phone or email to settle on a shipping fee.

In general, if the shipping fee comes out to be more than 10% (full price) or 5% (sale price) of the value of the order we will ask you to pay the difference.

Eg.

• For full priced orders, if an order has a value of $500 and the most affordable shipping option available is $60 we will request $10 for shipping.

• For sale priced orders, if an order has a value of $500 and the most affordable shipping option available is $60 we will request $35 for shipping.

*defined as having a packing length longer than 105cm and/or heavier than 2kgs.