Frequently Asked Questions

 Do you match prices?

Yes! We have price matching policy, where we will match our competitors' prices. Click the link for more info.

 I'm in Australia - How will you ship my order ship to me?

In most cases, goods are delivered to you by Australia Post. Items over $200 are sent by Registered Post or Courier - at no additional cost to you. Items longer than 1m or heavier than 10kg may need to be sent via a Courier, and cannot be sent to a PO Box. We will contact you if this is the case, and you will need to provide a daytime address where someone can sign for the goods upon delivery.

 Do you accept International Orders?

We welcome orders from countries other than Australia. The Australian GST (Goods & Services Tax) is NOT payable on overseas orders. When you submit your order, the GST will be deducted from your final amount. Please contact us if you need more info about the GST. International orders can be sent airfreight or economy which is charged at cost. Due to the huge variety of sizes and weights for kites and related gear, we quote you on the delivery charge after you place your order (the postage on your order will be $0 by default). Once you accept the quotation, the order will proceed as normal.


Can I return goods I bought from Kitepower?
We have a Satisfaction Guarantee, and you are welcome to return unused items (at your expense) provided you do so within 14 days. Please see our Terms and Conditions Page for more info. Most manufactures have a warranty on their equipment, and we will honour these where applicable.


How do I register on your site?
Registration is simple and provides and easy way to complete orders. Simply click on the menu icon in the top right hand corner (next to the shopping cart icon) and select 'register' form the drop down menu. Easy!


More questions? Please ask